Shipping policy

Shipping Policy

Thank you for shopping with SeaSence. We are committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

During periods of high demand, processing times may be slightly delayed. If there is a major delay with your order, we will contact you through email.

Shipping Times

Estimated delivery times may vary depending on your location and shipping carrier.

United States: 7–15 business days  
Canada: 7–14 business days  
International Orders: 7–21 business days

Please note that shipping times are estimates and are not guaranteed.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take 24–72 hours to appear after the label is created.

Incorrect Address Information

Customers are responsible for providing the correct shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your address, please contact us immediately at shop.seasence@gmail.com before your order ships.

Lost, Delayed, or Stolen Packages

We are not responsible for shipping delays caused by carriers, weather conditions, customs, or other issues outside our control.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly first. If you still need assistance, contact our support team and we will do our best to help.

International Shipping & Customs

International customers may be responsible for customs duties, taxes, or import fees depending on their country’s regulations. These fees are not included in the order total.

Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you.

Contact Us

For shipping questions or support, please contact us at:

Support Email: shop.seasence@gmail.com
Website: seasence.com